We have a representative that attends the Surgery on the last Tuesday of every month in the morning, who you are able to speak with and gain help from, if you need support and guidance for yourself or a family member of friend, please come and speak with her, her name is Santok Modhvada and she is more than happy to help in anyway she can.
Following a review of all Did Not Attend appointments from April 17-Oct 17 and shared data with our PPG, we can share with you that we currently receive over 100 Did Not Attend appointments per month. We have found that most of these are the Pre Booked appointments, booked 2 weeks prior and despite text reminders and a dedicated cancellation line these are still not cancelled and turn into a Did Not Attend status, this then blocks other patients taking up these valuable appointments.
In order to give more access to our patients we have increased the amount of online access released at 7am On the Day appointments and changed the 2 week pre book to a 1 week pre book, we will of course continue to Monitor the Did Not Attend Rates and feedback all information to see if these changes have a positive impact on Access for you all.
Wednesday 13th December 2017
We are closed today from 12.30pm for Staff Training, if you need assistance non Emergency please call 111, if an Emergency please call 999.
Flu is a very serious illness, if you have a Chronic Disease , pregnant or are over the age of 65years of age, you qualify for a FREE Flu Vaccine, please book an appointment with our HealthCare Assistant to get vaccinated, there are many different times slots available, don't delay book today.
Kids Nasal Flu;
The Surgery will be administering the NASAL flu for 2 and 3 year olds, all others will be vaccinated at school.
The Orchard Surgery runs a branch surgery in Colnbrook. The surgery is in a small building on the High Street. The building is rented and when the lease came up for renewal, the rent was increased and is not sustainable for the practice. A short team new lease was agreed to give the practice time to try to find alternative premises. The practice has worked hard to identify new premises with support from Colnbrook Parish Council, Slough Borough Council and Slough Clinical Commissioning Group. Unfortunately new premises have not been identified yet and the practice is required to give notice by the end of September, to take effect at the end of March 2017.
The GP Partners want to maintain a branch surgery in Colnbrook.
Several options have been explored, including alternative premises (both residential and council owned premises), purchasing of the existing site and extending other premises within Colnbrook to accommodate a surgery premises. Several ‘walk arounds’ have been conducted with partners in addition to property searches, unfortunately none of these options are feasible and financially viable.
Further work is continuing to explore other options, including additional sites and re-negotiation of the existing premises. Due to the legal requirements of the lease, the GP Partners will be serving a break clause notice on the existing premises by 27 September, 2016. The search for further options and solutions will continue and the GPs with local stakeholders are committed to try to find a suitable solution. Should a solution not be found, it is our responsibility as GP Partners to inform the population we serve of the possibility that we will need to apply to NHS England to close the surgery in Colnbrook.
If the branch surgery closure application does go ahead, Colnbrook patients would be required to visit our main surgery, Langley Health Centre, two miles away for GP services, as lots of them do now.
Our commitment is to continue to serve our patient population and we look forward to finding a sustainable solution for our patients.
Dr N Adam and Partners
(Please note: You may also find it useful to refer to our document entitled “Frequently Asked Questions” for more detail).